Feel Like Yourself Again... or Better!

Counseling is a very intimate process emotionally and psychologically.  Your therapist’s role is to help guide you through this process.  Your relationship will be purely professional.  Licensed Mental Health Practitioners are held to strict ethical guidelines and are prohibited from having any dual relationships with their clients.  Counselors do not engage in social networking with clients.  The therapeutic process has a very distinctive beginning, working stage, and a conclusion.  Closure is important for you to have an opportunity to review and internalize what you've gained.   You can always come back in when life happens;  it usually does.

Most emails and Texts are not secure  unless they are sent through a HIPPA compliant encrypted platform.  Please do not send clinical information unless it is encrypted or  faxed.   Yes, the mental health and medical community still fax.  : )

If you urgently require assistance and cannot reach me call or text 988 or chat 988lifeline.org or text 741741.  You can also call the crisis hotline at 512-472-4357, Bluebonnet Trails Emergency after hours at 800-841-1255, Psychiatric Emergency Services at 512-454-3521, call 911, or go directly to the nearest hospital or call 911.

If you need to file a Complaint

If at any time during the therapeutic process you are dissatisfied with my services please let me know. If I am unable to resolve your concerns, you may report your complaint to the Texas Behavioral Health Executive Council and appropriate state board.  LPC’s are licensed by the Texas State Board of Examiners of Professional Counselors. 

NOTICE TO CLIENTS The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Investigations/Complaints 24-hour, toll-free system (800) 821-3205. Or follow the link to fill out the form and submit to BHEC. https://bhec.texas.gov/complaints-enforcement-faqs/ Complaints must be submitted using the Council’s complaint form. The completed form can be sent by email to Enforcement@bhec.texas.gov or by mail to 1801 Congress Avenue, Suite 7.300, Austin, Texas 78701. 

If you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: OCRMail@hhs.gov 

If you believe that you have a Consumer Complaint regarding the privacy, security of your health information or business operations of your therapist, you may contact the Texas Office of the Attorney General and file a consumer complaint by clicking this link:
https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy

If you need to Request Records

If you would like to request a copy of your mental health records please be aware Texas law requires that requests for mental health records be made in writing. Records are held for seven years from your last session or five years after the last session of a minor child turning 18. Records are then destroyed. To obtain your records, or your child’s records, please follow the steps below:

Download and fill out this form then submit to me directly, through the patient portal, Fax (512) 863-9143 or email. https://www2.texasattorneygeneral.gov/files/agency/hb300_auth_form.pdf Please attach a current copy of your driver’s license passport or other federal or state acceptable ID form if you submit it through any other method than handing it to me.